T. Rowe Price Account Protection Program
T. Rowe Price is proud to share our Account Protection Program (Program). This Program provides you with assurances that your T. Rowe Price account is protected in the event it is compromised due to fraud.
Under the Account Protection Program, T. Rowe Price will restore eligible account losses due to unauthorized activity.
TRPI takes the issue of fraud seriously, and we’re focused on doing our part to maintain your trust and confidence. We also believe that keeping your account secure is a mutual responsibility. To ensure your protection under this Program, it is your responsibility to follow these four security best practices:1
Establish a TRPI online account as well as multifactor authentication.
Maintain an up-to-date mailing address, email address, and phone number(s) on your TRPI account.
Review TRPI account statements, confirmations, and correspondence promptly (we recommend within 30 days) after that information is posted to your online account or delivered to you by mail.
Contact TRPI as soon as possible at 1-800-225-5132 if you suspect any unauthorized account activity, notice errors or discrepancies in your account, or are not receiving your TRPI account statements.
Additional security measures you can take to help protect yourself against cyberfraud:
Do not share your TRPI login information.
Create a username and password that is only for your TRPI account.
Select “challenge me always” to complete multifactor authentication each time you log in to your TRPI account.
Do not click on links or respond to emails from unknown senders.
Protect your personal email account by establishing multifactor authentication.
Maintain up-to-date antivirus software on your computer.
Log out of websites.
Set up use of biometrics authentication, where applicable.
Monitor your credit report.
Protect personal wireless networks with a unique and long password.
Exercise caution when using a public Wi-Fi network.
Create unique usernames and passwords for each financial institution and other major sites you use.
Close or delete unused accounts.
Coverage under the Account Protection Program may not apply if you do not follow the four security best practices outlined above. All reported concerns will be thoroughly investigated to determine program applicability. Exclusions will also apply to losses that are caused by:
Fraud, misconduct, or negligence of the account holder or the account holder's employer.
Misuse, fraud, misconduct, or negligence of a financial intermediary or third party authorized by the account holder or the account holder's employer.
Activity by any person with whom the account holder has shared his or her login credentials or account number.
Malware or a breach of security that affects the systems of the account holder, as well as the account holder's employer, financial intermediary, or other authorized third party.
External or internal transfers of securities or other assets (including cash or cash equivalents) to an account controlled or owned individually or jointly as applicable by the account holder.
You can feel confident
We use strict controls to help ensure that your online communications and transactions are safe and reliable. TRPI will not request sensitive personal information via email or text message. You should provide account information only through TRPI’s secure website, mobile applications, call center, or U.S. mail/express delivery.
For additional information on our security and privacy practices, please review our Privacy Notice and Security Page.
Contact TRPI as soon as possible at 1-800-225-5132 if you suspect any unauthorized account activity or notice errors or discrepancies in your TRPI account, or if you are not receiving your TRPI account statements. Representatives are available business days between 8 a.m. and 8 p.m. ET and weekends between 9 a.m. and 5 p.m. ET.
Account security is a shared responsibility. Let’s work together to make protecting your account a top priority.
Disclaimer
1The Account Protection Program applies only to TRPI covered accounts. Covered accounts are determined by TRPI in its sole discretion. TRPI will determine the applicability of the Account Protection Program and the type and amount of any reimbursement by reviewing the facts and circumstances associated with each reported event. The Account Protection Program does not cover legal or professional fees; tax consequences (including but not limited to tax filing fees, income taxes, interest, and/or penalties); loss of opportunity or missed trading opportunities; or any indirect, consequential, or nonmonetary damages or amounts that are eligible for reimbursement from others (such as by a depository bank or through insurance). TRPI may seek restitution from the person(s) who committed the unauthorized activity that led to the loss. TRPI may require the account holder to assign certain rights regarding the loss, file a police report, and/or sign and complete an affidavit and an Account Protection Program Acknowledgement Authorization and Release as a condition of reimbursement. An account holder’s rights under the Account Protection Program cannot be assigned to any other person or entity. The Account Protection Program is offered under Maryland law. TRPI reserves the right to modify or withdraw the Account Protection Program at any time.